Frequently Asked Questions

Due to the nature of our work and the fact that orders are begun almost immediately, we allow 24 hours for order cancellations at this time. Please keep this in mind when making your purchase.

Due to the custom nature of our work, we don't accept returns, exchanges, or cancellations after 24 hours. Please contact us directly if you have any problems with your order.

 Please message us prior to ordering to check and see that we can accommodate your request.   Please keep in mind that due to individual computer monitors, cell phone screens, tablet screens, etc. colors may vary slightly from what you see in listing photos.

 Deposits will vary depending on the size of your custom piece. Deposits are non-refundable. Your deposit goes toward your total cost of art and design fee.

Customs projects are currently running on a 6-8 week turnaround time. If you need your art by a specific date, please be sure to specify. 

 Unfortunately sometimes things can be damaged in transit. We do our best to package orders carefully to avoid this from happening.

However, If your order arrives damaged, we request that you reach out to us within 48 hours of delivery and do not discard the damaged item and its packaging. If you fail to report damages in this time frame, we won't be able to file a claim with the carrier and will be unable to accept responsibility for the damages.

Once you've notified us that the item was damaged, we will file a claim with the shipper. We may need your assistance to have the package picked up by UPS or brought into USPS for inspection. Once this is completed, a replacement will be sent out.

 Due to the custom nature of our work, we don't accept returns, exchanges, or cancellations after 24 hours. Please contact us directly if you have any problems with your order. 

Our  processing time does vary, but can average between 2-4 weeks, depending on the item. 

Once the package leaves our hands, delivery time will vary between 3-7 business days. We cannot guarantee delivery based on the courier.  

For international shipments, the customer is responsible for any customs or duty fees that may incur. 

Larger customs will include an easy to use two part hanging cleat. I will pre install the sign portion, however you are responsible for the installation of the wall portion. I am not responsible for any damages due to bracket installation.

Other items may include hanging hardware, while smaller items are best left to command strips which you will be responsible for providing. I try and use my best discretion on hardware included. I am not responsible for damages due to hanging or from signs falling.

All items are handmade by Chelsea, David, or Quinn (it's a family affair) in North Carolina. Items like apparel are print on demand.